Day: April 27, 2023

Eddie Vaca, cxperts COO Talks About KPI-Driven Decision Making

cxperts COO, Eddie Vaca, who spoke on Day 2 (Zone 3 portion of April 24th ) zeroed in on this concern together with Carolyn Borden, Senior Global Director of Learning Development and Quality (cxperts), Cary Danner, AVP (UHealth Connect, University of Miami Health System, Sean Minter, Chief Executive Officer and Founder (AmplifAI), and Scott Welch, Director of Contact Centers, (Lumen).

The 19th Annual Customer Contact East (A Frost Sullivan Executive MindXchange) program was held April 23-26, 2023 at the Marriot Harbor Beach Resort and Spa, Ft. Lauderdale with cxperts COO, Eddie Vaca as one of the keynote speakers. KPIs or Key Performance Indicators refer to a set of quantifiable measurements that gauge a company’s overall […]