What does CX Mean to You? A Closer Look at What Truly Matters

Smiling agent woman with headsets. Portrait of call center worker at office.

Yay or nay? Nowadays a product that works is no longer enough.  Businesses get the nod based on the level of customer service they provide. Technicalities and marketing strategies aside, what truly matters is exceptional Customer Experience(s) – encounters that a customer has with your company that makes them happy transacting with you. What is […]