Day: January 28, 2025

The AI-Powered Contact Center: Redefining Customer Experience in 2025

A smiling woman wearing headphones, seated at a desk in a modern workspace, gesturing while interacting with a laptop. The scene reflects a professional environment, showcasing engagement and innovation, aligning with Cxperts' focus on AI-driven customer experience solutions

The contact center has come a long way since the era of switchboards and “1-800” hotlines. What was once a cost center focused solely on handling inbound calls is now a strategic driver of customer experience (CX), and in 2025, artificial intelligence (AI) is the force accelerating that transformation. This isn’t about replacing people with […]