Talent Retention in BPO: Strategies for Stability and Industry Impact
In the global BPO sector, talent retention is more than an HR initiative, it’s the backbone of service quality, client satisfaction, and profitability. Yet many BPOs still face annual attrition rates averaging between 30% and 45%, with some high-pressure environments reaching 60%. These numbers carry consequences. High turnover erodes client trust, inflates costs, and disrupts […]