The Hidden Cost of Attrition in BPO Firms
You know the drill. A top agent resigns. You sigh, HR scrambles, and Ops says, “It happens.” A replacement is sourced, trained, and plugged into the queue. Business as usual, right? Wrong. BPO attrition isn’t just a revolving door—it’s a multi-million dollar leak. And the worst part? Most of us don’t even calculate the true […]