Insights that
Move CX Forward

Explore customer experience trends,
success stories, and strategic thinking
from the team behind cxperts.

Media

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A Community United for Cleaner Shores What difference can a

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In December 2019, the leadership team visited the Gawad Kalinga
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For most subscribers, telecom isn’t about infrastructure—it’s about connection.
Omnichannel digital marketing concept showing hands using smartphone and laptop with icons for shopping, email, location, settings, media, downloads, and customer engagement

Nearly everyone shops across multiple touchpoints. Only a small minority

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For decades, telecoms competed on network speed and pricing. But

Telecom customer support team working at computers with headsets in a modern office.

For decades, telecom providers competed on coverage maps and price

Team applauding a presenter in a modern office, discussing omnichannel retail strategies and customer experience improvements using data and analytics on a whiteboard.

Why leading retailers are making the leap now, and how

For most subscribers, telecom isn’t about infrastructure—it’s about connection.

Top Performing Articles

Pencil on white paper with check box HEARING and LISTENING, concept of choose to listen than just hear, pauy more attention and understand meaning behind the words

Challenging clients. We’ve dealt with them. We know them. We’ve

Working on a laptop with customer relations headiing

2022’s hottest marketing technique came in the form of loyalty

An office space with several desks and chairs arranged in a modern, open layout. Each desk has computer monitors, office supplies, and personal items, suggesting a busy and productive work environment. The lighting is bright, and the space is designed with a professional, contemporary aesthetic

Back office Storytime… One of our clients, Company LMN (name

a group of people in clothing

Regardless of the season, Iloilo never fails to captivate both

Culture: The Foundation Of A Fantastic Customer Experience

One of the most important ingredients in the creation of

Pencil on white paper with check box HEARING and LISTENING, concept of choose to listen than just hear, pauy more attention and understand meaning behind the words

Not too long ago, having a global outsourcing base in

BPO customer service agents working on laptops in a modern call center—illustrating scaling challenges and support solutions

When you choose an outsourcing partner, you’re betting they can

A diverse group of six professionals in business casual attire standing together in a modern office with exposed brick walls and large windows

In today’s fast-paced corporate environment, customer-facing activities—sales presentations, marketing initiatives,

Omnichannel digital marketing concept showing hands using smartphone and laptop with icons for shopping, email, location, settings, media, downloads, and customer engagement

Nearly everyone shops across multiple touchpoints. Only a small minority

Social Impact