Compliance-built, AI-guided outreach that increases recoveries and preserves relationships.
Recoveries stall when you can’t reach the right person, on the right channel, with permission. Stale contact data, scattered consent records, and phone-only tactics drive low RPC/PTP, while TCPA/Reg F risk forces cautious outreach and incomplete audit trails. The result: higher cost per recovery, more complaints, over-reliance on blunt discounts, and growing brand/reputational risk, even as delinquencies rise.
Consent-safe, AI-guided outreach that reaches the right person, on the right channel, at the right time, and resolves balances without risking your brand. A unified consent & contact ledger (opt-ins, quiet hours, DNC) and a single customer view drive propensity-to-pay segmentation and next-best-action for every account. Recovery specialists use agent-assist and approved scripts to negotiate empathetically within guardrails, while self-serve, PCI-safe payments remove friction.
Score who to contact, how, and with which offer (plan, settlement, date-certain PTP).
SMS, email, WhatsApp, chat, and voice with throttles, send-time optimization, and STIR/SHAKEN caller ID.
Real-time compliance cues, script prompts, outcome tagging, and coaching loops.
Secure links/portal, wallets, reminders for date-certain promises (consent-safe).
Let’s Design Your Collections Program