Brand-trained teams use conversation intelligence and real-time signals to catch churn early, personalize make-rights and renewals, and turn tough moments into loyalty.
Churn rarely announces itself, it builds through unresolved issues, usage dips, and broken handoffs until small frustrations become cancellations. Without unified signals and tested save playbooks, teams react too late, and discount too much.
We run dedicated Retention & Loyalty teams that act in the moment. With a single customer view and real-time conversation intelligence, we spot risk early (repeat contacts, sentiment shifts, failed payments, inactivity), trigger the right outreach, and deliver on-brand saves, renewals, and win-backs, protecting margin while growing LTV.
Triggered outreach for delivery problems, outages, price changes, expiries, failed payments.
WISMO/returns deflection so agents focus on high-impact saves.
Root-cause reporting to product, ops, and policy owners.
Catching risk before it becomes churn protects revenue and reputation. We focus on what moves the business: