The outsourcing industry is evolving faster than ever. Once defined
In the outsourcing industry, technology, pricing models, and service menus
In outsourcing, trust isn’t built on promises, it’s built on
You know the drill. A top agent resigns. You sigh,
When you choose an outsourcing partner, you’re betting they can
In outsourcing, some challenges are inconvenient. Others are mission-critical. Regulatory
In the global BPO sector, talent retention is more than
In the BPO industry, trust isn’t won by promises, it’s
Artificial Intelligence has moved from buzzword to business reality, but
We love to connect. Whether it’s an interaction via social
The top two outcomes driving services adoption in 2020 are
Gone are the days when a unique CX (customer experience)
Consumer expectations of what it means to offer “exceptional customer
Effective customer service is every successful business’ secret sauce. While
How was your recent interaction with a support representative like?
Selecting the right Business Process Outsourcing (BPO) partner is no
For the period covering 2023 to 2033, the Business Process
Social Impact
International Coastal Cleanup with cxperts
A Community United for Cleaner Shores What difference can a
A Promise Kept. A Dream Fulfilled.
Beyond Business: Giving Back Is Who We Are
At cxperts, service doesn’t stop at the end of a