Insights that
Move CX Forward

Explore customer experience trends,
success stories, and strategic thinking
from the team behind cxperts.

Media

arc-cxperts-rc86k1pu5b60r0za5wzw8hei381tv6njrqbz6lf85c

A Community United for Cleaner Shores What difference can a

gk-cxperts-01-rcz44p8myr088q0ui57zewyrb9ggcspidq4bndy1a8
In December 2019, the leadership team visited the Gawad Kalinga
Telecom_091125_Blog
For most subscribers, telecom isn’t about infrastructure—it’s about connection.
Omnichannel digital marketing concept showing hands using smartphone and laptop with icons for shopping, email, location, settings, media, downloads, and customer engagement

Nearly everyone shops across multiple touchpoints. Only a small minority

telecoms-blog-03

For decades, telecoms competed on network speed and pricing. But

Telecom customer support team working at computers with headsets in a modern office.

For decades, telecom providers competed on coverage maps and price

Team applauding a presenter in a modern office, discussing omnichannel retail strategies and customer experience improvements using data and analytics on a whiteboard.

Why leading retailers are making the leap now, and how

For most subscribers, telecom isn’t about infrastructure—it’s about connection.

Top Performing Articles

Pencil on white paper with check box HEARING and LISTENING, concept of choose to listen than just hear, pauy more attention and understand meaning behind the words

Outsource These Tasks to an Offshore Healthcare Team If there’s

Pencil on white paper with check box HEARING and LISTENING, concept of choose to listen than just hear, pauy more attention and understand meaning behind the words

No one knows a tourist destination better than a local!

Planning A Nearshore CX Strategy For 2021

What happens now? After the dramatic changes we have seen

Working on a laptop with customer relations headiing

2022’s hottest marketing technique came in the form of loyalty

cxperts-blog

In today’s outsourcing landscape, technology is no longer a supporting

cxperts COO, Eddie Vaca, who spoke on Day 2 (Zone 3 portion of April 24th ) zeroed in on this concern together with Carolyn Borden, Senior Global Director of Learning Development and Quality (cxperts), Cary Danner, AVP (UHealth Connect, University of Miami Health System, Sean Minter, Chief Executive Officer and Founder (AmplifAI), and Scott Welch, Director of Contact Centers, (Lumen).

The 19th Annual Customer Contact East (A Frost Sullivan Executive

Social Impact

arc-cxperts-rc86k1pu5b60r0za5wzw8hei381tv6njrqbz6lf85c

A Community United for Cleaner Shores What difference can a

gk-cxperts-01-rcz44p8myr088q0ui57zewyrb9ggcspidq4bndy1a8
In December 2019, the leadership team visited the Gawad Kalinga
Cxperts Latinoamerica Goes Above and Beyond with Signature Service (1)

At cxperts, service doesn’t stop at the end of a