Insights that
Move CX Forward

Explore customer experience trends,
success stories, and strategic thinking
from the team behind cxperts.

Media

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A Community United for Cleaner Shores What difference can a

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In December 2019, the leadership team visited the Gawad Kalinga
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For most subscribers, telecom isn’t about infrastructure—it’s about connection.
Omnichannel digital marketing concept showing hands using smartphone and laptop with icons for shopping, email, location, settings, media, downloads, and customer engagement

Nearly everyone shops across multiple touchpoints. Only a small minority

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For decades, telecoms competed on network speed and pricing. But

Telecom customer support team working at computers with headsets in a modern office.

For decades, telecom providers competed on coverage maps and price

Team applauding a presenter in a modern office, discussing omnichannel retail strategies and customer experience improvements using data and analytics on a whiteboard.

Why leading retailers are making the leap now, and how

For most subscribers, telecom isn’t about infrastructure—it’s about connection.

Top Performing Articles

Diverse group of confident business professionals smiling in modern office setting, representing strong BPO-client relationships and rebuilding trust through collaboration.

In outsourcing, trust isn’t built on promises, it’s built on

Contact Center Obstacles - How To Get Past Them

The first lines of customer support are contact centers! This

A professional man wearing a headset and working on a laptop, smiling while interacting with a customer. The scene is set in a modern office with large windows, suggesting a focus on customer experience (CX) and remote communication technology.

When asked what life will be like in 2025 after

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A Community United for Cleaner Shores What difference can a

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Agent attrition has always been a huge issue in the

woman in gray hoodie wearing white face mask

cxperts is a growing, global contact center services company. We

Maximizing the Benefits and Advantages of Outsourcing

New to Outsourcing? When it comes to streamlining processes, lowering

cxperts COO, Eddie Vaca, who spoke on Day 2 (Zone 3 portion of April 24th ) zeroed in on this concern together with Carolyn Borden, Senior Global Director of Learning Development and Quality (cxperts), Cary Danner, AVP (UHealth Connect, University of Miami Health System, Sean Minter, Chief Executive Officer and Founder (AmplifAI), and Scott Welch, Director of Contact Centers, (Lumen).

The 19th Annual Customer Contact East (A Frost Sullivan Executive

Social Impact

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A Community United for Cleaner Shores What difference can a

gk-cxperts-01-rcz44p8myr088q0ui57zewyrb9ggcspidq4bndy1a8
In December 2019, the leadership team visited the Gawad Kalinga
Cxperts Latinoamerica Goes Above and Beyond with Signature Service (1)

At cxperts, service doesn’t stop at the end of a